Refund policy

We want customers to feel confident shopping at PrimeBaskets.

Return Eligibility

Items may be returned within 7 days of delivery if they are:

* Unused
* In original packaging
* In the same condition as received

Refund Process

Once the returned item is received and inspected, the refund will be processed to the original payment method.

Refunds typically take 5–7 business days to appear in the customer’s account.

Exchanges

If a product arrives damaged or defective, we may offer a replacement depending on product availability.

Damaged or Defective Items

Customers should contact our support team as soon as possible if an item arrives damaged or defective.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item received was incorrect or defective.